BNSI News

News

Thursday
Jan162014

Alert: Shared Cloud Hosting Password Resets

Due to security concerns, our hosting platform partner for Shared Cloud Hosting has reset passwords for many of our customer Control Panel and FTP logins.   This was not the result of a specific security breach with these accounts but out of caution due to increased attention to the age and strength of passwords.  As a result, we are now assigning new passwords so we can communication the changes to customers experiencing issues logging in.

If you experience trouble with your Control Panel or FTP login, please contact our Help Desk at 434-817-7300 option 2 or helpdesk@bnsi.net.  Please note that updated credentials will only be provided to designated contacts on record.

We apologize for the disruptions this may cause but agree with our partner's proactive approach to securing account credentials.

Monday
Dec232013

ALERT UPDATE: Business-class Email Password Reset

UPDATE #3 (4:30PM): We believe we have contacted those impacted by this event and provided the necessary information to access mailboxes.   We are now working on follow up issues with email clients, web forms, etc.  If you are still experiencing issues or have not been contacted, please reach out to 434-817-7300 option 2 or helpdesk@bnsi.net if you have an alternate email address.

UPDATE #2 (11:47AM):  Our email infrastructure partner has addressed the control panel lag and updates are progressing at a faster pace.  Thank you for your patience.

UPDATE (9:49AM): We have been progressing through the password updates and notifying customers upon completetion.  Due to the large number of addresses and increased traffic at our partner's site, slow performance on the control panel is causing some delay. 

Last night (Sunday, December 22nd, 2013), our partner in providing Business-class Email services identified a potential vulnerability that could allow external access to some end-user's account credentials.  As a precautionary measure, they reset passwords for the accounts that were exposed to this vulnerability.  This does not impact all customers or mailboxes but may cause disruptions for a subset of our clients.

If your password has been changed, it is not an indication that your account has been compromised.  It is a precautionary step to address the potential for such a compromise.

BNSI Help Desk will be in touch with clients impacted to get passwords reset and access restored.  We apologize for the inconvenience this will cause but support our partner's caution when it comes to security vulnerabilities.

Saturday
Aug112012

Introducing Shared Cloud Hosting

BNSI has revamped its traditional shared website hosting services to offer a more robust solution for small businesses.

Click to read more ...

Wednesday
Aug082012

New Business Class Email Hosting now available (25GB / mailbox!)

We are pleased to announce the availability of our new Business Class Email Hosting service, providing standards-based, feature-rich email services to small businesses.

Click to read more ...

Friday
Jul272012

Welcome to our new website!

At long last, we've given our website some much needed attention.  This is just the beginning of what we hope to be an ever growing and informative site for our current and future clients.  While the services section will be expanding with more detail in the coming weeks and months, the truly dynamic parts of the site can be found in the news and support sections. There you will find updates on our offerings, support articles in the growing knowledgebase, as well as tips & tricks for using technology in your business.