iPass Global Roaming - FAQ

Am I actually getting this service through iPass?
No, iPass does not provide service directly to end customers. We have partnered with iPass to bring this service to you. If you want to sign up for Internet roaming, have specific questions, or require technical support, please contact us.
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What is the iPass global network?
The iPass global network provides easy dial-up access to the Internet from more than 14,000 points of presence (POPs) in 150 countries around the world. iPass enables this service by using the networks of top-tier network access providers throughout the world, and through a unique third-party Internet clearinghouse and settlement system. With one service, individual and corporate users can access email, the web and corporate data from anywhere in the world with a local telephone call, gaining significant cost savings over solutions requiring internal modem banks and long-distance or toll-free connection charges.
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Where can I find local access points?
You can also view a complete list of the countries and cities where there are local access numbers on iPass' Global Access Points web page at: http://www.ipass.com/accesspoints.html .
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What do I need to use the roaming service?
All you need is the iPass client software, which has a point-and-click interface and a listing of all iPass access numbers. It includes all the scripts and properties associated with these numbers so you do not have to re-configure your dialer.
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How do I find the correct number when I'm ready to dial in?
We provide client software for you to install on your laptop. You can get this from our Software Download web page. The iPass client software provides a simple point-and-click interface that allows you to select the country and city where you are. You will then get a list of the available local access points. Just click on the number of your choice and you will be connected in seconds.
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How much does it cost to roam and how will I get billed?
The service costs a flat fee of $2.00 for any month the service is used plus the cumulative cost of per minute charges. Detailed per minute charges are list in the dialer when the client chooses a number to call.
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Can I purchase the roaming service directly from iPass?
No, iPass does not sell its services directly to individuals. iPass partners with the leading ISPs throughout the world to brings its roaming service to individuals and businesses. These ISPs provide customers specialized care and technical support.
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How does iPass ensure good service availability and reliability?
In every location where it provides access, iPass works with the leading carriers and service providers to ensure a high-quality and high-performance service. In many locations, access is available from multiple top-tier providers, giving customers redundancy during heavy traffic hours and in the event that a single provider suffers a network failure or temporary service outage. Lastly, iPass constantly tests and monitors performance of its overall network, allowing early detection and remedy of potential service problems.
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What client platforms are supported?
There are easy-to-use clients that support Windows 95, Windows 98, Windows NT, Windows 2000, and Mac OS platforms. IPass also support other platforms like Windows CE and Palm Pilot handheld devices.
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How do I get technical support when I'm traveling?
See our Technical Support page for who to contact about support questions and for troubleshooting tips that solve the problems experienced by most roaming users.
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Can I use the roaming service for secure access to my corporate network?
Yes, when you use the roaming service in conjunction with a virtual private network (VPN) solution, you can gain secure access to your corporate network. iPass is interoperable with all industry leading VPN, firewall and token card solutions.
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This service is brought to you
through our partnership with iPass